The device is not connected to Internet
Please confirm whether WiFi network is working normally or network connection is successful.
The serial number and activation code are entered incorrectly
Please check and confirm whether the serial number and activation code are correctly entered (12 digits for serial number and 8 digits for activation code).
Activation code is invalid
Please contact THINKCAR service team or regional sales.
Prompt that the configuration is empty
Please contact THINKCAR service team or regional sale.
When the software is upgraded, it prompts that it is not activated.
The diagnostic VCI may not be activated during registration. Please use the serial number and activation code in the password envelope to activate the device. The operation steps are as follows: Click [Settings]-[VCI Activation], and enter the correct serial number and activation code in the interface, and click [Activate]. If you have any questions, please contact after-sales customer service.
Can I dis-active my diagnostic tools?
Cancellation of registration is not allowed.If there are any special circumstances, the dealer will submit the SN and application reason to the company to apply, and the dealer will assume that the customer complaint caused by the cancellation of the registration will be assumed by the dealer.
Can the account password be changed?
Modification is not allowed, customers are advised to modify by themselves by retrieving the password